Gemini

Gemini is a work management tool by Countersoft covering issue and project management, requirements, QA testing and time tracking, as well as help desk and service desk features such as email-to-ticket routing, SLAs and escalation rules.

Gemini runs in the cloud or self-hosted on a Microsoft stack. Cloud plans are priced per user per month and self-hosted licences are perpetual; the latest release is 7.6.2.