VistaCX

VistaCX is Infovista’s portfolio for testing and monitoring customer experience in contact centers. It succeeds the Hammer call testing products (originally from Empirix), and the hammer.com site now redirects to VistaCX.

The portfolio includes VistaCX Discover (mapping of IVR and AI agent flows), VistaCX QA (functional and regression testing of customer journeys, including AI agents), VistaCX Load (load testing of voice, digital and AI agent channels), VistaCX Watch (contact center testing and monitoring), VistaCX Edge (agent-side monitoring) and VistaCX Assure (real customer journey assurance). It is a commercial product.