Smartlook

Smartlook is a digital experience analytics product for websites and mobile apps. It combines session recordings with event-based analytics.

Features include event tracking, funnels, heatmaps, behaviour flows and crash reports linked to session recordings, which help understand how users interact with an application and reproduce problems.

Smartlook has joined Cisco and is being wound down as a standalone product: its capabilities move into Splunk’s Digital Experience Analytics, no new paid plans are sold, and the platform is due to be decommissioned on 30 September 2027. A limited free plan remains available until then.