Cyara Platform

The Cyara Platform automates the testing and monitoring of customer experience channels: voice calls and IVR, VoIP and WebRTC, chat, chatbots and voicebots, SMS and email. Modules cover functional testing of customer journeys, conversational AI testing (Botium), carrier connectivity and number presentation, load and performance testing (Cruncher) and continuous monitoring of journeys and AI agents in production.

Cyara relies on telecom infrastructure in more than 140 countries for in-country dialling. It is a commercial product.