Lookback

Lookback is a remote user testing platform for moderated and unmoderated research. In moderated sessions, a researcher talks with participants while observers watch, chat and take notes in a separate live stakeholder view without disrupting the session.

One-click notes capture key moments during a session, and AI suggests findings aligned with predefined stakeholder goals, turning conversations into structured insight. Unmoderated studies run at scale to collect interview-like feedback with survey-like speed, and flexible participant recruitment is available.

Lookback is a commercial service; a first session can be run for free. The vendor states compliance with GDPR, SOC 2 Type II and the California Consumer Privacy Act.